Assistant Spa Manager | Merse Wellness Spa – Coomera

About Merse Wellness Spa

Merse Wellness Spa is setting a new benchmark for wellness, recovery and longevity in Australia.

Designed to be more than a traditional wellness facility, Merse combines luxurious bathhouse experiences with innovative recovery and longevity therapies to create an immersive destination where guests can reset, recover and reconnect.

With exciting expansion plans underway, we're preparing to open our brand-new Coomera location, and we're looking for an energetic Assistant Spa Manager to help bring our vision to life.

Why You'll Love Working With Us

Career Growth

• Join one of Australia's fastest-growing wellness brands.
• Work alongside an experienced Spa Manager while developing your leadership career.
• Genuine opportunities to progress into senior leadership as the business continues to expand.
• Ongoing training, mentoring and professional development.

Perks

• FREE Diamond Membership at Fitness Cartel Health Clubs.
• Paid birthday leave – celebrate your day on us.
• Exclusive discounts across Fitness Cartel, Merse Wellness Spa, cafés, supplements and apparel.
• Work within a premium wellness environment alongside a passionate and supportive team.

The Opportunity

This is much more than an Assistant Manager role.

As our Assistant Spa Manager, you'll partner closely with the Spa Manager to oversee the day-to-day operation of the spa and the Reformer Pilates studio, support the leadership of our reception team, drive sales performance and ensure every guest enjoys an exceptional wellness experience.

If you're passionate about customer experience, love leading from the front and are ready to take the next step in your leadership career, we'd love to hear from you.

What You'll Do

As Assistant Spa Manager, you will:

• Support the Spa Manager in driving daily operations, sales performance and member retention.
• Lead and coach the Reception team to deliver exceptional service and memorable client experiences.
• Take ownership of the spa in the absence of the Spa Manager.
• Drive membership, package, retail and add-on sales while supporting promotional campaigns and community activations.
• Assist with rostering, stock control, supplier management and operational compliance.
• Manage escalated customer enquiries, group bookings and membership requests with professionalism and care.
• Help oversee the day-to-day operations of both the spa and Reformer Pilates studio, ensuring premium presentation and service standards.
• Support onboarding, training and development of new team members while fostering a positive, high-performing team culture.

About You

You'll be someone who:

• Has leadership or supervisory experience within a spa, wellness, fitness, hospitality or premium customer service environment.
• Thrives in a customer-focused, sales-driven environment.
• Leads by example and enjoys coaching and developing others.
• Is organised, proactive and confident managing multiple priorities.
• Has excellent communication and relationship-building skills.
• Brings a passion for wellness and creating exceptional guest experiences.
• Holds (or is willing to obtain) a current First Aid & CPR Certificate and has Australian working rights.

Why Merse Wellness Spa?

At Merse Wellness Spa, we're creating more than beautiful wellness destinations—we're creating places where people can improve their health, recovery and wellbeing every day.

As part of our growing leadership team, you'll have the opportunity to shape the culture of a brand-new location, develop your leadership capability and build a rewarding career with an organisation that's committed to innovation, excellence and people.

Ready to Join the Team?

If you're looking for an exciting leadership opportunity with a premium wellness brand that's growing rapidly, we'd love to hear from you.

Click APPLY NOW to submit your resume and a brief cover letter outlining why you'd be a great addition to the Merse Wellness Spa team.

Applications will be reviewed as they're received, so we encourage you to apply early.

Please note: Only shortlisted candidates will be contacted. No recruitment agencies, please.