Join Merse Wellness Spa

Luxury Wellness. Elevated Experience. Real Career Growth.

At Merse Wellness Spa, we are redefining recovery and wellness. Designed with a Mediterranean-inspired aesthetic, our premium spaces combine cutting-edge recovery with a calming, high-end environment.

From infrared and traditional saunas, float therapy, and cold plunges to contrast therapy and massage, every detail is curated to deliver an experience our members keep coming back for.

What’s in it for you

• FREE Fitness Cartel membership
• Discounted access to Merse Wellness Spa
• Discounts on supplements, apparel & café products
• Work in a premium, state-of-the-art environment
• Career progression through our Future Leaders Program
• Be part of one of Australia’s fastest-growing fitness & wellness brands

The Role

As a Spa Receptionist, you’ll be the face of the brand, delivering exceptional service while ensuring the spa runs seamlessly day-to-day.

This is a fast-paced, hands-on role where you’ll balance customer service, sales, and operations, while maintaining the high standards expected of a premium wellness environment.

Key Responsibilities

• Deliver an exceptional front desk experience, including bookings, spa tours, and member interactions
• Manage calls, enquiries, and feedback, ensuring every interaction is professional and solution-focused
• Drive membership sales and service uptake through confident, natural conversations
• Use systems to manage bookings, purchases, and member accounts
• Maintain spa presentation and cleanliness, including linen, stock control, and facility readiness
• Ensure all areas meet health, safety, and service standards
• Support the Spa Manager and team, including opening/closing duties and daily operations
• Contribute to a positive, high-energy team culture

What You’ll Need to Succeed

• Experience in a customer service, spa, wellness, or hospitality environment (preferred)
• A professional, well-presented, and confident communication style
• Strong customer focus with the ability to build rapport and deliver standout experiences
• Comfortable working in a sales-driven environment and achieving targets
• Highly organised with the ability to multitask and prioritise
• A proactive, reliable attitude with a strong work ethic
• Tech-savvy and confident learning new systems
• Current First Aid & CPR (or willingness to obtain) + Australian working rights

About Merse Wellness Spa

Merse is where recovery meets lifestyle. We combine luxury design with high-performance wellness to create a space that supports both physical and mental wellbeing.

We operate 6:00am – 9:00pm weekdays and 6:00am – 6:00pm weekends, so flexibility across a 7-day roster is essential.

Apply Now

If you’re ready to deliver premium service in a high-energy, fast-growing brand, we’d love to hear from you.

Apply today and become part of the Merse experience. No agencies please.