Assistant Spa Manager - Virginia
Job No:
MER356
Location:
Virginia
Join Merse Wellness Spa!
At Merse Wellness Spa, we are redefining wellness and recovery. Our luxurious spa has been designed with a Mediterranean-inspired aesthetic, offering a unique and modern wellness experience like no other. Luxuriate in true serenity and enjoy a wide range of services, from traditional and infrared saunas, magnesium float tanks, cold plunges and hot spas, contrast therapy, compression therapy, massages, and so much more.
Whether you’re hoping to speed up muscle recovery, enhance overall wellbeing, increase mental clarity, or simply enjoy some well-deserved ‘me time’, Merse Wellness Spa has everything you’ve been waiting for.
The Role
We are seeking a Permanent Full-Time Assistant Spa Manager to join our team at Merse Wellness Spa – Virginia.
This role will operate on a Sunday through Thursday roster, supporting the Spa Manager in the day-to-day operations and sales performance of the spa. There is also potential for this role to transition into a full-time position as the spa continues to grow.
Assistant Spa Managers play a vital role in ensuring the front-of-house operations run smoothly, supervising the reception team, assisting clients, and delivering exceptional customer service.
Ultimately, you will be responsible for ensuring every person who walks through our doors receives a memorable experience with every interaction.
Key Responsibilities:
- Support the Spa Manager in the day-to-day operations, performance, and sales of Merse Wellness Spa
- Deliver exceptional front-of-house customer service, greeting clients, managing enquiries, responding to feedback, and ensuring a premium client experience
- Drive membership and retail sales by managing calls, walk-ins, lead follow-ups, and upselling services to existing clients
- Maintain spa presentation and operational standards, ensuring facilities, sauna rooms, and treatment areas are clean, safe, and ready for use
- Oversee spa inventory and supplies, including linen management, weekly stocktakes, and supplier communication
- Assist with marketing initiatives and promotions to grow spa awareness and bookings
- Support team leadership activities, including staff training, inductions, dress standards, and assisting with rostering
- Maintain clear communication and reporting with the Spa Manager while supporting operational readiness across the spa
What you’ll need to succeed:
- Previous experience supervising or working within a Spa, Wellness Centre, Health Club, or similar service environment
- Strong customer service and relationship-building skills, with the ability to connect with people from all walks of life
- A friendly, professional, and well-presented personality with excellent communication skills
- Strong problem-solving abilities and a solutions-focused mindset
- A proactive “can-do” attitude with a desire to learn, grow, and contribute to a positive team environment
- Highly organised, reliable, and able to multitask in a fast-paced environment
- Comfortable using computers and learning new systems
What we'll offer you in return:
- A Thriving Culture: Be part of the fitness industry’s most exciting and rapidly expanding brand.
- Career Growth: Opportunities for training, development, and advancement through our Future Leaders program.
- Perks:
- FREE gym membership to all Fitness Cartel locations.
- Discounts on supplements, apparel, and café products.
- Access to Merse Wellness Spas at discounted rates.
- Birthday Leave - have your birthday off, and get paid for it!
- Work in state-of-the-art fitness clubs offering 24/7 access, cycle studios, reformer Pilates, saunas, cafés, and more.
How to Apply:
Click ‘APPLY’ to submit your resume and a cover letter explaining why you want to work with Merse Wellness Spa and what you can bring to our team. Applications will be reviewed as received, so don’t wait—apply today!
Note: Only candidates meeting our selection criteria will be contacted. No agencies please!
