At Merse Wellness Spa we are redefining wellness and recovery. Our luxurious spa has been designed with a Mediterranean-inspired aesthetic, offering a unique and modern wellness experience like no other. Luxuriate in true serenity and enjoy a wide range of services, from traditional and infrared saunas, magnesium float tanks, cold plunges and hot spas, contrast therapy, compression therapy, massages, and so much more. 

 
Whether you’re hoping to speed up your muscle recovery, enhance your overall well-being, increase your mental clarity, or simply find a bit of a ‘me time’, Merse Wellness Spa has everything you’ve been waiting for. 

The Role: 

In this highly important role, you'll be the first face our members see when they enter the Spa. Whatever a potential or existing member needs, you help them find it with your heartfelt professional service, providing every person who walks through our doors, with electric experiences with every interaction. 

This is a diverse role that will have you switching from greeting members personally & answering the phones, to checking the spa pool & sauna areas to ensure a high standard of service and cleanliness at all times. 

Key Responsibilities: 

• Greet everyone & serve customers at the front desk.
• Booking customers in for services, and giving spa tours.
• Answer calls, handling queries & listening to complaints, directing the member to the relevant manager if necessary.
• Utilise the computer & our various software systems to look up member details, create access key tags, process purchases & assist members with their bookings.
• Maintain consistent sales by answering calls and attending to walk-ins, upsell memberships to existing members.
• Linen inventory, replacing towels throughout the spa, surface cleaning where required and stocktakes.
• Ensuring all Sauna Rooms are turned on, cleaned and prepared for the next group of customers.
• Ensure all facilities and services are safe and clean at all times.
• Assist the Spa Manager where directed.
• Ensure dress standards are maintained.
• Perform opening & closing duties in a timely manner.
• Follow directions, prioritise and complete tasks in a timely manner.
• Perform other related duties.

What you’ll need to succeed:  

• Experience in a similar role - Supervising a Spa / Wellness Centre / Health Club.
• Ability in a similar role - Supervising a Spa / Wellness Centre / Health Club.
• Friendly, outgoing personality and a high standard of personal presentation.
• The ability to solve problems and overcome obstacles.
• Outstanding communication abilities - able to listen, understand, empathise and influence others.
• Customer-focused with a desire to achieve exceptional customer outcomes.
• Ability to be a role model and live by health values and behaviours while being passionate about the gym brand you work for.
• A "can do" attitude with a thirst for learning & ambition for growth.
• Be reliable, proactive, punctual, and professional.
• Have a strong work ethic.
• Be highly motivated & an adaptable team player with the ability to multitask and show initiative.
• Computer literacy & ability to learn new systems.
• Communicate & uphold, policies & procedures of the business to customers and staff.
• Current First Aid & CPR Certificates (if not holding, would be willing to acquire).
• Have Australian working rights.