Spa Receptionists | Merse Wellness Spa Coomera

Love wellness? Have a passion for sales? Thrive on creating exceptional client experiences?

Merse Wellness Spa is coming to Coomera — and we’re looking for sales-driven Spa Receptionists to join our founding team!

As we prepare to open our brand-new Merse Wellness Spa in Coomera, we're searching for confident, energetic and sales-focused individuals who love connecting with people, achieving targets and delivering exceptional service.

This is more than a traditional reception role. You'll be at the heart of our client experience, turning enquiries into bookings, promoting memberships and treatments, and helping grow our new spa from day one.

If you're someone who loves achieving sales results just as much as making people feel welcome, we'd love to hear from you!

Perks & Benefits

• FREE Fitness Cartel gym membership
• Paid day off for your birthday — celebrate on us
• Discounts across Merse Wellness Spa services
• Discounts on Fitness Cartel apparel, supplements and café products
• Ongoing training, development and career progression opportunities
• Opportunity to grow with an expanding health, fitness and wellness brand
• Be part of the founding team of our brand-new Coomera location
• Supportive, energetic team environment within a premium wellness setting

About the Role

As a Spa Receptionist, you'll play a key role in driving sales, growing our client base and delivering an exceptional wellness experience.

You'll be the first point of contact for potential and existing clients, confidently identifying their needs, recommending the right services and converting opportunities into sales.

Your day will include:

• Driving membership and treatment sales by confidently promoting Merse's services, packages and wellness offerings
• Converting enquiries into bookings and memberships through engaging conversations and proactive follow-up
• Identifying opportunities to upsell and cross-sell treatments, packages and retail products
• Building strong client relationships to encourage repeat bookings, membership retention and referrals
• Working towards individual and team sales targets while delivering a premium client experience
• Welcoming clients, managing check-ins, bookings and enquiries
• Responding to phone, email and walk-in enquiries with confidence and professionalism
• Processing payments and maintaining accurate client records
• Maintaining high standards of presentation across reception, spa and client areas
• Supporting daily spa operations, including stock management, opening and closing procedures

About You

We're looking for confident, motivated and results-driven individuals who bring a natural flair for sales and a genuine passion for people and wellness.

You'll ideally bring:

• Previous experience in sales, retail, membership sales, hospitality or customer-facing roles
• A sales-driven mindset with a genuine enjoyment of achieving targets and celebrating results
• Confidence turning customer enquiries into sales through effective communication and follow-up
• The ability to identify client needs and recommend relevant products, services and memberships
• Strong relationship-building skills and a natural ability to engage with people
• A proactive, self-motivated attitude and willingness to take ownership of sales opportunities
• A genuine passion for delivering outstanding customer experiences
• Strong organisation skills and the ability to multitask in a fast-paced environment
• High standards of personal presentation and professionalism
• Confidence using computer systems and learning new technology
• Australian working rights
• Current First Aid & CPR certificates, or willingness to obtain them

Experience in the spa or wellness industry is a bonus, but not essential. If you have a strong sales background, a positive attitude and a passion for helping people feel their best, we want to hear from you!

Availability

Merse Wellness Spa operates Monday–Friday 5:30am–9:00pm and weekends 7:00am–7:00pm, so we're looking for team members with flexibility across our operating hours.

These are casual positions working across a rotating roster, including weekends, so weekend availability will be important.

About Merse Wellness Spa

Merse Wellness Spa brings together premium wellness, recovery and beauty services in one destination, creating an elevated experience designed to help our clients look, feel and perform at their best.

With our brand-new Coomera location opening soon, this is an exciting opportunity to help build our client base, drive membership growth and contribute to the success of a brand-new spa.

We're actively recruiting now, so if you love sales, thrive on achieving results and want to build your career in a growing wellness brand, we'd love to hear from you.

Apply now and help us make Merse Coomera a success from day one!

No agencies please.