Join Fitness Cartel Holmview, as our next Front of House Team Leader!

What’s in it for you

• FREE gym membership across all Fitness Cartel locations
• Birthday leave – get paid to celebrate your day
• Discounts on supplements, apparel & café products
• Access to Merse Wellness Spa at discounted rates
• Work in premium, state-of-the-art facilities
• Career progression through our Future Leaders Program
• Be part of one of Australia’s fastest-growing fitness brands

The Role

In this vital role, you’ll lead the customer service experience within the club while overseeing and developing the reception team.

You’ll be the driving force behind member engagement, service standards, and retention, creating an energetic and welcoming environment for every member interaction — whether in person or over the phone.

This is a hands-on leadership role, balancing frontline service, team management, and operational support.

Key Responsibilities

• Deliver exceptional member service at reception, including enquiries, bookings, and day-to-day support
• Lead, train, and support the Reception team, driving performance and service standards
• Drive customer service KPIs and retention outcomes through team leadership and engagement
• Manage member accounts, including overdue accounts and account-related enquiries
• Handle calls, feedback, and complaints, ensuring timely and professional resolution
• Utilise systems to manage member data, purchases, access tags, and class bookings
• Support retail and café operations, including sales of supplements, apparel, and preparing café items
• Maintain club presentation and cleanliness, ensuring reception, café, and retail areas are always well-presented
• Support Club Operations Managers and assist with daily operations, opening/closing duties, and task prioritisation

What You’ll Need to Succeed

• Proven ability to lead, motivate, and develop a high-performing team
• Experience in a customer service or KPI-driven environment
• Strong communication skills with the ability to influence, support, and resolve issues
• A customer-first mindset with a passion for delivering exceptional experiences
• Confident in problem-solving, multitasking, and working in a fast-paced environment
• Professional, reliable, proactive, and well-presented with a strong work ethic
• Comfortable using systems and learning new technology (computer literacy required)
• Flexible availability to support gym operating hours (including early starts, evenings, and weekends)
• Current First Aid & CPR (or willingness to obtain) + Australian working rights

About Fitness Cartel

At Fitness Cartel Health Clubs, we’re more than a gym — we’re a fast-growing, feel-good fitness brand with bold plans to expand to 60+ clubs by 2030. Our clubs feature Cycle Studios, Reformer Pilates, cafés, crèche, saunas and more, creating an environment that motivates, challenges, and inspires both members and staff.

How to Apply

Click ‘APPLY’ to submit your resume and a cover letter outlining why you’d be a great fit.

Applications will be reviewed as received — don’t wait!

Note: Only shortlisted candidates will be contacted. No agencies please!