Join the Cartel as our next Customer Service Manager in Holmview

What’s in It for You?

• Free Fitness Cartel membership – train where you work
• Merse Wellness Spa discounts – rest, recover, and recharge
• Fitness Cartel Apparel discounts – rep the brand in style
• Nutrition Cartel supplement discounts – fuel your performance
• Birthday leave – take your day, on us
• Career growth & progression – 60+ clubs by 2030 = real opportunity
• Future Leaders Program – develop into senior leadership roles

The Role

In this key role, you’ll lead the front-of-house experience, overseeing the reception team and ensuring every member interaction is seamless, energetic, and on-brand.

You’ll balance hands-on customer service with team leadership, driving performance across service, retention, and operational excellence.

Key Responsibilities

• Lead and support the Reception team, including training, rostering, and performance management
• Manage member enquiries, overdue accounts, cancellations, and escalations
• Drive customer service KPIs and retention outcomes across the club
• Deliver exceptional in-person and phone-based member experiences
• Oversee front-of-house presentation including reception, café, retail, and cleanliness
• Utilise systems and processes to manage memberships, bookings, and purchases efficiently

What You’ll Need to Succeed

• 3+ years’ experience in a customer service leadership role
• Experience working in a KPI-driven environment with a strong results focus
• Strong communication skills with the ability to build rapport and resolve issues
• A proactive, organised, and adaptable approach to work
• Passion for health, fitness, and delivering exceptional customer experiences
• Professional, reliable, and motivated with a strong work ethic

Why Fitness Cartel?

At Fitness Cartel Health Clubs, we’re more than a gym — we’re a community. With plans to expand to 60+ clubs by 2030, we’re one of Australia’s fastest-growing fitness brands.

Our state-of-the-art facilities include cycle studios, reformer Pilates, cafés, crèche, and recovery spaces — creating an environment that motivates, challenges, and inspires.

We give our people the tools, support, and culture to succeed — and the opportunity to grow their career with us.

Interviews are happening now — apply today and don’t miss your chance to join the Cartel.

Apply now and let’s make it happen.

Note: Only candidates meeting our selection criteria will be contacted. No agencies please!