Expression of Interest – Customer Service Manager / Front of House Leader | Toowoomba (New Club Opening)

Join the Cartel!

At Fitness Cartel Health Clubs, we’re more than a gym — we’re an exciting and fast-growing brand with plans to expand to 60+ clubs by 2030. Our state-of-the-art facilities include everything from Cycle Studios and Reformer Pilates to cafés, crèche, and saunas, creating a feel-good environment that motivates, challenges, and inspires.

We’re bringing Fitness Cartel to Toowoomba — and while we’re not actively recruiting for this role just yet, we’re building a talent pool of strong customer service leaders ready to step in when we launch.

About the Opportunity (When Roles Open)

In this role, you’ll lead the front-of-house experience, ensuring every member interaction is positive, professional and memorable.

You’ll oversee the reception team, drive service standards and KPIs, and play a key role in creating a welcoming, high-energy club environment.

What You’ll Be Doing

• Leading and supporting the reception team to deliver exceptional service
• Managing member enquiries, accounts and customer interactions
• Driving customer service KPIs and retention outcomes
• Overseeing daily front-of-house operations including reception, café and retail
• Supporting team training, onboarding and ongoing development
• Maintaining a clean, organised and welcoming club environment

Who We’re Looking For

• A natural leader who can inspire and develop a team
• Experience in customer service and KPI-driven environments
• Strong problem-solving and organisational skills
• Passion for delivering exceptional member experiences
• Professional, reliable and proactive
• Comfortable using systems and managing multiple priorities

Why Fitness Cartel?

We’re more than just gyms — we’re a rapidly growing fitness brand creating real career pathways and leadership opportunities.

Joining our talent pool now means you’ll be first in line when we begin recruiting for our Toowoomba club.

Keen to Join the Cartel?

Click APPLY to register your interest for future opportunities.

We’ll be in touch as soon as recruitment officially begins.