Join the Cartel!

At Fitness Cartel Health Clubs, we’re more than a gym — we’re one of Australia’s fastest-growing fitness brands, with plans to expand to 60+ clubs by 2030.

We're excited to be opening our brand-new Toowoomba club and are now actively recruiting passionate, customer-focused team members to join us from day one.

Our state-of-the-art facilities feature 24/7 gym access, Cycle Studios, Reformer Pilates, saunas, cafés, crèche facilities and more, creating an environment that motivates, challenges and inspires both our members and our team.

About the Role

As a Customer Service / Front of House Team Member, you'll be the face of Fitness Cartel, creating an outstanding first impression and delivering exceptional service to every member and guest who walks through our doors.

This is a varied, fast-paced role where you'll support reception, retail and café operations while helping create an energetic and welcoming club atmosphere.

Key Responsibilities

• Greeting members and visitors with a friendly, professional approach
• Delivering exceptional customer service and member support
• Assisting with reception, café and retail operations
• Managing enquiries, bookings and day-to-day member requests
• Maintaining a clean, organised and welcoming club environment
• Supporting club events, promotions and member engagement activities

About You

• Previous customer service, hospitality, retail or reception experience
• Strong communication and interpersonal skills
• A positive attitude with a genuine passion for helping people
• Well-presented, reliable and proactive
• Able to multitask and thrive in a fast-paced environment
• Passionate about health, fitness and creating great member experiences

Why Join Fitness Cartel?

• FREE Gym Membership
• Celebrate your birthday with a paid day off
• Discounts across supplements, apparel, café products and Merse Wellness Spa
• Ongoing training and development opportunities
• Career progression with one of Australia's fastest-growing fitness brands
• Be part of an exciting new club launch from the very beginning

Keen to Join the Cartel?

If you're passionate about people, love creating exceptional customer experiences and want to be part of something exciting, we'd love to hear from you.

Apply now and become part of the Fitness Cartel Toowoomba launch team.

No agencies please.