Love Fitness? Love People? Ready to Lead Service Excellence?

Join the Cartel as our next Customer Service Manager

If fitness is your passion, customer experience is your superpower, and leading a team to deliver exceptional service fires you up, this is your next big move.

Fitness Cartel Health Clubs is on a mission to hit 60+ clubs by 2030, and we need an energetic, people-focused Customer Service Manager at our Morayfield Club to lead the charge. This is your chance to own the member experience, lead a high-energy reception team, and create electric interactions that keep members coming back.

What’s in It for You?

• Career Growth: Pathways through our Future Leaders Program with huge potential to step into senior club roles.

Perks & Benefits:

• Free gym membership across all Fitness Cartel clubs.
• Paid day off for your birthday – celebrate in style.
• Exclusive discounts on supplements, apparel, café, and MERSE Wellness Spa.
• World-Class Facilities: State-of-the-art clubs with Cycle Studios, Reformer Pilates, cafés, saunas, crèche, and more.
• Thriving Culture: Be part of one of Australia’s fastest-growing fitness brands.

What You’ll Do

As Customer Service Manager, you’ll be the powerhouse behind member experience. You’ll:

• Lead and train the Reception team to deliver outstanding service and smash customer KPIs.
• Manage overdue accounts, cancellations, and enquiries while driving company targets.
• Own rostering and scheduling to ensure peak service at all times.
• Handle calls, resolve queries, process memberships, sales, and bookings with ease.
• Keep the reception, café, and retail areas spotless, stocked, and welcoming.

Who You Are

• A proven customer service leader who connects with people instantly.
• Someone who thrives in KPI-driven environments and loves hitting goals.
• A natural problem-solver who shows initiative, reliability, and passion for health & fitness.
• Professional, proactive, and hungry to grow into bigger opportunities.
• Tech-savvy, First Aid/CPR ready (or willing to attain), flexible with shifts, and fully work-rights compliant.

If you’re ready to take control of your career, lead from the front, and be part of something huge, Fitness Cartel is your next home.

This isn’t just a job – it’s a career pathway to Club Management and beyond.

Apply now and let’s make it happen.

Note: Only candidates meeting our selection criteria will be contacted. No agencies please!