Receptionists & Reception Team Leader - Kippa-Ring

Job No: FCHC167
Location: Kippa-Ring

Join the Cartel!

At Fitness Cartel Australia, we’re more than a gym – we’re an exciting and fast-growing brand with plans to expand to 60+ clubs by 2030. Our state-of-the-art facilities include everything from Cycle Studios and Reformer Pilates to cafés, crèche, and saunas, creating a feel-good environment that motivates, challenges, and inspires.

We’re Hiring: Receptionists + 1 Reception Team Leader

We’re currently on the hunt for multiple passionate Receptionists and one exceptional Team Leader to join our front desk crew. If you're all about energy, professionalism, and creating standout experiences for our members – we want to hear from you!

Receptionist Roles

As a Receptionist, you'll be the first face our members see and play a vital part in making their visit welcoming and enjoyable. Whether you’re assisting with bookings, preparing a protein shake, or handling member enquiries, you’ll help deliver electric experiences with every interaction.

Key Responsibilities:

  • Greet everyone & serve customers at both the front desk & café.
  • Answer calls, handle queries, and direct members to relevant staff when needed.
  • Use our systems to manage memberships, bookings & product sales.
  • Assist parents with Kid's Cartel bookings (where applicable).
  • Promote & sell supplements and apparel.
  • Make coffee & protein shakes (we’ll teach you!).
  • Keep reception and café areas clean and well-presented.
  • Open and close the Club according to procedures.
  • Prioritise tasks and follow directions from the manager or team leader.

Reception Team Leader Role (1 Position Only)

We’re looking for one strong leader to oversee the front desk team, ensuring everything runs smoothly while driving service standards and team performance.

Key Responsibilities:

  • Lead and support the Reception team to deliver excellent customer service.
  • Assist with onboarding and training of new staff.
  • Drive performance in service, upsells & member retention.
  • Handle escalated member queries and overdue accounts.
  • Maintain high standards in reception/café cleanliness and presentation.
  • Oversee café operations and stock levels.
  • Work closely with Club Operations Managers to meet daily priorities.
  • Set the tone for a positive, high-energy environment.

What You’ll Need to Succeed:

For Receptionists:

  • Previous customer service experience.
  • Friendly, confident, and professional attitude.
  • Interest in health & fitness.
  • Ability to multitask and stay cool under pressure.
  • Competent computer skills and a willingness to learn.
  • First Aid & CPR Certificates (or willingness to attain).
  • Availability for a mix of shifts including early mornings, evenings & weekends.
  • Full Australian working rights.

For the Team Leader:

  • Minimum 3 years’ experience in customer service or team leadership.
  • Strong communication, leadership, and problem-solving skills.
  • A proactive, KPI-driven mindset.
  • High level of computer literacy and organisation.
  • Passion for fitness and ability to lead by example.
  • Flexible availability and reliability.
  • Current First Aid & CPR (or willingness to obtain).
  • Full Australian working rights.

What We’ll Offer You in Return:

  • A Thriving Culture: Be part of a high-growth, high-energy fitness brand.
  • Career Growth: Development and promotion opportunities via our Future Leaders Program.
  • Perks:
    • FREE gym membership at all Fitness Cartel locations.
    • Discounts on supplements, apparel & café products.
    • Discounted access to Merse Wellness Spas.
    • Birthday Leave – your birthday off, paid!
    • Stunning work environments with top-tier facilities.

How to Apply:

Click ‘APPLY’ to submit your resume and a short cover letter. Tell us which position you’re applying for (Receptionist or Team Leader) and why you’d be a great fit for our team.

Note: Only shortlisted applicants will be contacted. No agencies please!

Apply Now

About us

Fitness Cartel, where our relentless pursuit to be the best version of yourself isn't just a motto—it's a way of life. With an ambitious expansion plan to open 60 health clubs by 2029, we're on a mission to provide the best facilities, customer service, and atmosphere in the industry. Our clubs offer a vast range of services, including Reformer Pilates, a comprehensive weight zone, a dedicated cardio zone, and cycle studios, ensuring a holistic fitness experience. We cater to a diverse community, from fitness enthusiasts to families, offering child-minding services to support parents on their fitness journey. Whether you're a fitness professional looking to advance your career or someone passionate about starting their fitness journey, Fitness Cartel welcomes you to be part of our growing family.