The Role: 

In this highly important role, you'll be the first face our members see when they enter the Club. Whatever a potential or existing member needs or is looking for, you help them find it with your heartfelt professional service, providing every person that walks through the our doors, with electric experiences at every interaction. 

This is a diverse role that will have you switching from greeting members personally & answering the phones to making protein shakes & selling our retail products on the shelves. 

In this role you will be required to: 

• Greet everyone & serve customers at both the front desk & café.
• Answer calls, handling queries & listening to complaints, directing the member to the relevant manager if necessary.
• Utilise the computer & our various software systems to look up member details, create access key tags, process purchases & assist members with booking classes.
• Assist parents with booking their kids into Kid's Cartel where needed.
• Learn about our supplement & apparel range to execute supplement & apparel sales to members.
• Perform café duties including using a coffee machine & making protein shakes.
• Maintain venue cleanliness ensuring the reception/café area are always neat & tidy, the supplement shelves are stocked sufficiently, the apparel is precisely displauyed.
• Perform opening & closing duties in a timely manner.
• Follow directions, prioritise & complete tasks in a timely manner.
• Perform other related duties.

What you’ll need to succeed: 

• Previous Customer Service Experience with excellent communication skills.
  
• A "can do" attitude with a third for learning & ambition for growth.
• A passion for health & fitness & eagerness to work for the industry.
• Be reliable, proactive, punctual, professional & well-presented.
• Have a strong work ethic.
• Be highly motivated & an adaptable team player with the ability to multitask and show initiative.
• Computer literacy & ability to learn new systems.
• Communicate & uphold, policies & procedures of the business to customers and staff.
• Current First Aid & CPR Certificates (if not holding, would be willing to acquire).
• Have flexibility to work hours suitable for the operations of a gym (Shift schedules are provided in advance).
• Have Australian working rights.

We currently have 13 locations, & our goal is to have more than 60 clubs by 2029! We have more than 34,000 members, are opening six to eight clubs per year, AND are about to launch two NEW brands. We are so much more than a gym. Our clubs offer exceptional facilities which include 24/7 Access, Cycle Studios, Group Fitness, Functional Training areas, Reformer Pilates, Comfort Training Zone, top-of-the-range strength & cardio equipment, Outdoor Training, Creche, Sauna, Café, Supplement shop & more… 

If you are excited by the opportunity to join our amazing brand – then apply now! 

How to apply: 

All applications are to be submitted online – click ‘APPLY’ & submit your Resume & a Cover Letter outlining why you want to work for us & what you can bring to the team. Please ensure that you specify in your Cover Letter your preferred Club/Location.